Frequently Asked Questions (FAQs)

If you do not find the question you are looking for, please send us an email with your question: sfgiants@seasonticketrights.com.

General Questions

What are San Francisco Giants Charter Seat Licenses (CSLs)?
For information about San Francisco Giants Charter Seat Licenses, see the Charter Seat License Info page in the Marketplace.
What can I buy or sell on the Seat License Marketplace?
You can buy and sell San Francisco Giants Charter Seat Licenses (CSLs) on the Seat License Marketplace. Any sale of tickets (and parking passes, if applicable) that are associated with the CSLs will be agreed-upon between the buyer and seller after an offer is accepted and before the transaction moves forward.
How long does it normally take to complete a transaction?
It normally takes about 2 weeks to complete a transaction. This time may vary depending on various factors, including how quickly we receive payment and how quickly you send the transfer paperwork to the Ticket Office.
Why does each offer expire after 48 hours?
The seller has 48 hours to respond to each offer before it expires. This ensures buyers receive a quick response to their offer. This also helps ensure all listings are active attempts to sell because a listing will be removed if a seller allows multiple offers to expire.
What time zone is used to determine the expiration time for an offer?
Pacific Time Zone.

Seller Questions

What if I want to split up my San Francisco Giants Charter Seat Licenses (CSLs) for sale?
If you wish to split up your San Francisco Giants Charter Seat Licenses for sale, you should create separate listings and make a note within each listing that the adjacent seats are available in Listing #XXXX.
How can I contact a buyer?
All negotiations are private and anonymous. You will not receive the buyer's contact information until the buyer has submitted payment during the transaction. If you would like to send a message to a buyer, please send us an email and we will forward it to the buyer on your behalf.
What are the seller fees?
The seller is charged a Transaction Fee calculated as 5% of the sale price (minimum $250). This fee will be deducted from the check we send you after your transaction is complete. This Transaction Fee is different from the normal $200 transfer fee, which the San Francisco Giants have waived for all transactions using the Seat License Marketplace.

Buyer Questions

What happens if the transfer is not completed?
Our BuyerSecure Guarantee states that once we confirm your transaction will not be completed, we will send you a full refund, including the Marketplace Transaction Fee.
What if I want to submit an offer for only some of the CSLs in a listing?
If you would like a seller to split their listing, please send us an email and we will forward it to the seller on your behalf.
How can I contact a seller about their listing?
All negotiations are private and anonymous. You will not receive the seller's contact information until you have submitted payment during the transaction. If you would like to send a message to a seller, please send us an email and we will forward it to the seller on your behalf.
What are the buyer fees?
The buyer is charged a transaction fee calculated as 5% of the sale price (minimum $250). This fee is due when you submit payment. This Transaction Fee is different from the normal $200 transfer fee, which the San Francisco Giants have waived for all transactions using the Seat License Marketplace.

 

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